Terms

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Checking In/Out

Check in: From 4pm until 8pm. Please contact us by emailing enquiries@camdenlodgebrecon.co.uk if you have any special dietary requirements for breakfast and we will do our best to accommodate.

Check out is 10.30am latest. Late checkouts may be charged.

Please return your keys to reception on departure. Loss of keys will result in an additional charge of £20.00 to enable new keys to be cut.

Credit Information

We accept PayPal, MasterCard and Visa Credit cards as well as all major Debit Cards. .

Cancellation Policy

By confirming a booking to stay with us, you are entering into a legal contract that is subject to our terms and conditions. The cancellation policy requires all amendments, curtailments and cancellations to be finalised 14 days prior to the booked arrival date. Any changes following this time will result in the full booking amount being charged to your debit/credit card for your stay unless the room is resold at the same rate (we can usually resell the rooms but not guaranteed). However, if cancelled within 24 hours, on the day of arrival or a 'no show' the total amount of the reservation will be charged with no refund. No allowances can be made to cover accommodation vacated before the end of the reservation or for meals not taken. We do advise the taking out of holiday insurance. Please note all changes to booking must be received in writing/email. Return of deposits is subject to this policy.

We May

If we have to cancel any booking due to illness or bereavement, or closes due to adverse weather, flooding, fire or any circumstance deemed beyond our control whatsoever we will try, but not guarantee, to relocate all bookings and return all deposits wherever possible. We highly recommend all guests to take out holiday insurance at the time of booking.

Deposits

We reserve the right to charge a deposit (£20) to guarantee the reservation and to validate the credit/debit card. If the said credit/debit card deposit payment is rejected for whatever reason we will inform you of this immediately but reserve the right to cancel the booking at any time. We will charge the full reservation amount to this credit/debit card on departure unless notified.

Breakfast

A full cooked breakfast included in the room rate is served from 8am till 9.30am or earlier by arrangement. We serve full cooked breakfasts and offer a vegetarian alternative. We are happy to cater for those with allergies or special requests with 24 hour notice or requested at time of booking. All breakfast produce is sourced as locally as possible within 15 miles of the B&B.

Family Policy

We love to help our guests really get away from it all and relax, so regret that we cannot accept bookings for children under the age of 16 years at Camden Lodge. All bookings for children aged 16-18 years must be secured by an adult and accompanied for their stay. We apologise for any inconvenience this may cause.

Pets

We regret that we are unable to accept pets.

Smoking

Strictly no smoking on the premises, the bedrooms, lounge or in the breakfast room. If you smoke in the bedroom you will be charged for one extra nights stay plus a cleaning fee to cover the cost of a deep cleanse to remove all traces of smoke.

Damage

Whilst a certain amount of 'fair wear and tear' is understandable and acceptable, breakages or damage to the Camden Lodge deemed to be caused by neglect, negligence, drunkeness, wanton destruction or theft will be charged to the recipients account. This is non-negotiable and solely at the discretion of the management. We reserve the right to charge credit/debit cards for specialist cleaning of excessively stained bed linen, carpets, curtains, bathroom towels etc whether soiled or stained by bodily fluids or fake tanning products and will charge for full replacement costs if deemed beyond repair.

Fire & Emergency

Camden Lodge is fully equipped with fire prevention devices. For your additional safety, please familiarise yourself with the exit route and fire safety guides located in the guest information pack.

Housekeeping

We reserve the right to enter your room at anytime for a reasonable purpose e.g. housekeeping, maintenance, repairs etc.

Your room will receive a full service daily. Hours of housekeeping operation are Monday-Sunday 11-4pm. We will service your linen and towels etc. every 3rd day of your stay. Please leave any towels you require changing in the shower or bath. If we are unable to access your room during these times we will unfortunately be unable to service it.

However you may ask for additional towels, soaps, toilet rolls, and refreshments from Reception. Water, milk and complimentary goods will be replenished daily.

Iron & Board

An Iron and Board are available on request.

Take away food

Take away food or alcohol are not permitted to be brought into the premises. Regrettably cleaning costs will be passed onto anyone who breaks this rule and leaves stains/spillages.

We reserve right

We reserve the right not to permit any guest who appears intoxicated at time of arrival.
Unruly or rowdy guests will not be tolerated. Any guest making an unreasonable amount of noise or disturbing other guests will be asked to leave, irrespective of the time.

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